support services
With a range of support contracts available from James & Co Technology Limited, it is you who are in the driving seat.
Regardless of your chosen approach, James & Co Technology Limited will work with you to provide support that gives confidence and peace of mind.
Telephone Support and Remote Assistance
Resolving problems as quickly as possible is essential to all organisations, and so we offer telephone support and remote assistance to achieve a resolution to your problems without the wait or cost of a call out.
Maintenance Agreements
If you are concerned that your support costs could get out of control then an annual maintenance agreement may well be the option for you. An agreed level of support for your systems in a single annual fixed fee thereby ensuring peace of mind for a full year.
Contact and Recording
All IT Support Requests can be logged either by phone or by email and will be recorded into our Help Desk facility which in turn notifies the user by email of all logging; activity and closure - keeping the user fully up to date with problem resolution.